Returns
Returns & Faulty Products
What's covered, what isn't, and what to do before sending anything back.
Faulty products vs change of mind
Faulty products
- Contact us first via our Contact page or email [email protected] with details about the issue.
- We'll provide return or assessment instructions where appropriate.
- Depending on the circumstances and your rights under applicable law, the appropriate remedy may include repair, replacement or refund.
Change of mind
- Tremor Audio does not accept returns simply because a customer has changed their mind.
Your rights
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act.
Before returning an item
Please don’t send a product back to us without first contacting us for return instructions.